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  2. Merchant Support

Merchant Support

Partnered with Credit Key? Click here for the Merchant Help Center

Become a Credit Key merchant

  • What are the requirements to partner with Credit Key?
  • What are the benefits to offering Credit Key?
  • How does Credit Key work?

Borrower Applications

  • Why is my customer on "hold"?
  • Why is my customer in “pending” status?
  • Why can’t I see my customer’s account in my portal?

Merchant Portal and Order Management

  • Navigating the Merchant Portal
  • My customer did not get the email to confirm the order
  • How do I process an order?
  • What is the customer ID #?
  • How do I cancel an order?
  • How do I apply a refund to the order?
See all 8 articles

Credit Key Anywhere

  • What is Credit Key?
  • Why am I receiving a payment from Credit Key?
  • What do the fields mean in the settlement file attachment?
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