If a payment is missed for any of your loans, your account will automatically be placed on hold and can't be used to finance any orders in the meantime.
Our system will automatically schedule the missed payment in 7 days from the default payment method on file ⏰.
If the second attempt is successful, any holds on your account will be removed and your account will be approved again.*
*If there are several past-due loans, all loans must be up to date for the account to be approved.
If the second attempt to get your account up to date fails, our system will one final attempt to get your account caught up. If this final attempt fails, you will need to manually make a payment toward your loan to re-initiate automated payments.
Please keep in mind...
- All payments will be drafted via ACH transfer from your default payment method on file (bank account). These payments will take between 2-3 business days to be processed and reflected in your Credit Key account and can't be expedited.
- There is a $25 fee for any returned payments per loan, per month.
- Payment methods could be automatically disconnected by our system for some failed payments. If your payment method is disconnected by our system, our team will be reaching out to assist you in getting your account back on track.
- You may also update your payment method by following the instructions in this article How can I add or change my payment method?