Step 1:
Once your invoice is submitted, you'll get a confirmation email that it has been received, and we'll take about 1 business day to review your payment request for approval. Once reviewed, you will receive a follow up email with next steps.
If the invoice submitted does not meet our requirements. We'll follow up via email to request an updated invoice.
If more information or documentation is needed from you, your merchant, or both, before we're able to finalize our review, we'll be reaching out with a request via email.
All CKA request communication will be via email. Make sure to check your email including your spam and promotions folder. If you do not receive an email within 1-2 business days, please contact us at support@creditkey.com for more information about your request.
Step 2:
Once an invoice is reviewed and approved, we'll be reaching out to your merchant via phone and email to collect their ACH banking details, as Credit Key makes all payments via ACH direct deposit.
Step 3:
Once your merchant has provided their ACH details, we'll process your order and send you an email with a link to confirm the terms of the loan. This email will come from info@creditkey.com. Select the "Pay with Credit Key" option in the email to start your term selection.
Step 4:
When the loan for your order is confirmed, we will disburse the funds to your merchant and your repayment clock with Credit Key will start. The payment will take between 2-3 business days to post with your merchant's bank and cannot be expedited.
Your merchant will also receive a settlement file containing remittance information the day after you confirm your loan for the order. The email will come from info@creditkey.com.
Please keep in mind...
- All Credit Key Anywhere requests are subject to the review and approval of our risk department since we always aim to promote financial wellness. For more information about Credit Key Anywhere restrictions, please visit What purchases can I finance through Credit Key?
- Payments cannot be expedited, even if for a time-sensitive order, so we ask you always take this into consideration when using Credit Key Anywhere to pay for your invoices.
- Declined Credit Key Anywhere requests cannot be overturned by our support team. All decisions are final and cannot be disputed.
- By placing an order using Credit Key Anywhere,you waive the right to dispute payment owed to Credit Key due to any unfulfilled, incomplete, or fraudulent orders by the merchant. No exceptions. Orders paid via Credit Key Anywhere can't be disputed since Credit Key doesn't have an established partnership with the merchant.
*PLEASE NOTE*
By placing an order using Credit Key Anywhere, you waive the right to dispute payment owed to Credit Key due to any unfulfilled, incomplete, or fraudulent orders by the merchant. No exceptions. Orders paid via Credit Key Anywhere can't be disputed since Credit Key doesn't have an established partnership with the merchant.
We appreciate you taking the time to read over this article and your patience while we work on your request(s)! 🎉