If your customer's account status is "hold" it may be for a few reasons. It's possible that this customer did not meet our credit requirements or that they missed a payment and would not be able to place a new order until the payment is made.
You can have your customer reach out to our support team for more information. Our support team would not be able to discuss specifics with anyone other than the verified owner of the account due to regulatory purposes.
Our support team can be reached at support@creditkey.com.
For any other questions, contact our team by visiting creditkey.com/support