If the order is in "Placed" status, you can cancel the order by doing the following:
- Navigate to the "Orders" tab in your Credit Key company portal
- Click the three dots "..." to display the drop-down menu options
- Click Cancel
- Confirm your cancelation
If your article has already been marked as shipped, please refer to this help center article: How do I apply a refund to the order?
For any other questions, contact our team by visiting creditkey.com/support