Navigate to the "Orders" tab within your Credit Key portal, and locate the order to be refunded.
For partial refunds
- Next to the "Shipped" order status, click the three dots "...".
- The drop-down menu will appear, and click "Refund"
- Enter the amount of the refund, and click "Issue refund"
- The refund will now be reflected on the borrower's loan, and will be added as a repayment towards their loan.
For full refunds
- Next to the "Shipped" order status, click the three dots "...".
- The drop-down menu will appear, and click "Return"
- Confirm the full refund
- The borrower's loan will then be closed
For full refunds after a loan is paid off or the balance remaining is lesser than the refund amount
Contact our support team at support@creditkey.com to provide us with written confirmation of the refund amount, and our team will take care of this for you!
Please note that the refunds will be reflected in your next settlement.