1. Log in to your Borrower Portal.
2. From within your portal, select "Payment Methods" on the left column
3. Select the blue button "Add new payment method"
4. Input your banking details, read the authorization, accept if you agree, and save.
All automatic recurring payments are taken from the default payment method
*Please ensure that you either remove your previous bank account or set your updated bank account to the default payment method.
Can I remove payment methods from my Credit Key account?
**As per the loan agreement signed for all active loans within your Credit Key account (you can review your loan agreements within the User Portal by logging into your Credit Key account), please note that we're more than happy to change the payment institution being used for payments, but we're unable to completely remove your default payment method on file, without another being in place:
"Section 1.4. Account Maintenance.You agree to maintain in your Business Payment Account or Bank Account, as appropriate, sufficient funds to meet each Minimum Monthly Payment or Total Minimum Monthly Payment, if applicable, obligation. We may initiate a debit at any time on a Payment Due Date, including prior to the time that we open for business on any business day. Consequently, you understand that funds must be available by the end of the business day prior to the applicable Payment Due Date and maintained in your Business Payment Account or Bank Account until the debit is processed. The borrower agrees in the agreement that they will maintain an account with sufficient funds for us to pull from. This is how we get our money - through an ACH pull. If there isn’t a bank account linked to the account, we have no way of pulling a payment."
For any other questions, contact our team by visiting creditkey.com/support