We’re sorry you are not having the best experience with your merchant.
Credit Key is a third-party payment option, and we will only refund orders to the extent that they will be refunded by the merchant.
Please reach out directly to your merchant to agree to an outcome. You and your merchant are responsible for finding a resolution for your dispute.
I did not receive the goods that I purchased
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Please allow time for your shipment to arrive, and be available for your delivery.
- Call your merchant directly and verify that they have the correct shipping address on your order.
- Contact the postal service to track your package or make a claim with them to locate your package
I did not authorize an order
Credit Key is a responsible lender and keeps all of your information secure while continuously working to prevent all types of fraud.
In the unlikely event that you believe you were the victim of fraud, please notify Credit Key immediately via email with all information you've got available at support@creditkey.com