How do I inform Credit Key about the passing of a borrower?
We understand that this is a difficult time, and we extend our deepest condolences for your loss. To notify Credit Key about the passing of a borrower, please send an email to support@creditkey.com with the subject line "Notification of Deceased Credit Key Borrower."
What information do I need to provide when notifying Credit Key of a deceased borrower?
When notifying Credit Key, please provide the following details:
- Legal name of the deceased borrower
- Social security number of the deceased borrower
- Date of birth and date of death of the deceased borrower
- A copy of the death certificate (attached in reply to the email)
What happens after I provide this information?
Once we receive the necessary information via email, the team designated with processing these requests will promptly assist further in handling any outstanding accounts or debts associated with the deceased borrower. We prioritize handling these matters with sensitivity and efficiency.
How can I request additional assistance or information during this process?
If you require access to any specific account details or documents related to the deceased borrower, please include a short certificate in your email request, along with details as to exactly what information or documentation you are requesting.